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Steve S
1 reviews | Active since Sept 2012
15 Nov 2021, 14:50
When your rewards program is no longer rewarding.....bye bye Bank!
FNB has really dropped the ball on e-bucks. You've made it impossible to earn decent e-bucks unless you're a private banking client. People who can afford private banking accounts don't need the rewards as much as those who can't. You're going to start losing clients to banks whose reward programs actually reward. I've banked with you forever and for the first time ever I'm considering moving away from you, 'bank of the changeables' indeed, I may be changing away from you soon....... You're no longer the best bank in SA!
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Replies (2)SS
Steve S's updateReviewer Update
15 Nov 2021, 15:28At the end of the day you're not going to change your rewards program for just me, but I have discussed this with a fair few of my friends and colleagues and we are all in agreement that rewards programs are a major part of why people choose the banks that they do. e-Bucks used to be the best program, but every year you make more and more hoops of fire to jump through to earn e-bucks, but now you've made it nearly impossible. At other banks you can draw your rewards in cash even......FNB used to be the innovator, was ahead on all new ideas and concepts.....your decision makers must have gone off spending all those big bonuses on foreign holidays and stopped innovating. Again......I've never considered leaving FNB before, but when you're no longer working for me, but only for yourselves, I'm going to take my business elsewhere....
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Steve S's update15 Nov 2021, 15:28
Reviewer Update
At the end of the day you're not going to change your rewards program for just me, but I have discussed this with a fair few of my friends and colleagues and we are all in agreement that rewards programs are a major part of why people choose the banks that they do. e-Bucks used to be the best program, but every year you make more and more hoops of fire to jump through to earn e-bucks, but now you've made it nearly impossible. At other banks you can draw your rewards in cash even......FNB used to be the innovator, was ahead on all new ideas and concepts.....your decision makers must have gone off spending all those big bonuses on foreign holidays and stopped innovating. Again......I've never considered leaving FNB before, but when you're no longer working for me, but only for yourselves, I'm going to take my business elsewhere....
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Steve S's updateReviewer Update
16 Nov 2021, 12:08I'm not sure this needs escalation to eBucks, they do what the bank tells them don't they?? The bank needs to review their rewards program. The bank has to understand if this is going to lose them business. Haven't you got business strategists and analysts who worry about how to not only get new clients but keep existing ones? People who's existence depends on the bank NOT losing clients? I think you need to work fast....I'm not satisfied with 'forwarded your complaint to a department' and never hearing back anything...... I bet if I had billions in the bank you'd treat me very differently.
SS
Steve S's update16 Nov 2021, 12:08
Reviewer Update
I'm not sure this needs escalation to eBucks, they do what the bank tells them don't they?? The bank needs to review their rewards program. The bank has to understand if this is going to lose them business. Haven't you got business strategists and analysts who worry about how to not only get new clients but keep existing ones? People who's existence depends on the bank NOT losing clients? I think you need to work fast....I'm not satisfied with 'forwarded your complaint to a department' and never hearing back anything...... I bet if I had billions in the bank you'd treat me very differently.