When Women Take The Lead - Service Excellence

On Monday 15 July 2019, I visited FNB Kempton Square for what seemed to be an impossible problem to resolve, I needed access to my accounts but had no cellphone or bank card from which to access from. I was assisted from the moment I walked into the branch, the ladies were highly knowledgeable and went as far as to make my pregnant self comfortable and contacting my private banker. Having spent more than 2hrs resolving my query they maintained constant contact, were professional and very understanding. It is very refreshing to walk into service centers and feel understood at every interaction you have. I commend your staff in the efficient, empathetic and professional service they offer.