When servicing collapses

My problem started when I bought a new mobile device through FNB Connect. The process was smooth and within a few seconds, I received an email confirming the deal. However, the attachments were not added. so I had no contract.

No one answerers the phone at FNB Connect and their online complaints do not work.

My Private Banker says I must phone FNB connect. Since no one answers their phones, how does that help me?

In the meantime, the courier has tried to phone but their VoIP is so bad they cannot hear me. So they have given up as well.

Sometimes I wonder what is happening to service in SA