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JP
John P

1 reviews | Active since Jun 2010

12 Apr 2018, 15:35

When is Comprehensive Pricing option promised for 11 April actually happening?

On the 20th March I received an email notice of changes to my Encore account due to take place automatically on 11 April. Nothing has happened and funds remain locked into my savings pocket when it should no longer be necessary due to money in other accounts. The Pricing Guide shows no change. What is happening?

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Apr 2018, 15:58
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

JP
John P's update23 Apr 2018, 08:41
Reviewer Update
After several email responses from "SuperService" (mispelling my name) telling me that the change would be made on 21 April, nothing has happened. A direct email to SuperService gets graced with a DO NOT REPLY response and telling me their response time is 48 BUSINESS HOURS !!!! ie a week! What nonsense!!
FNB (First National Bank)
FNB (First National Bank)'s reply23 Apr 2018, 10:19
Official

Good day Rowney,

Thank you for your posting.

I have escalated you comments and have requested that feedback be provided.

Please accept my apologies for any inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)