When in debt review you get treated as second hand

I went in Debt review due to the economical pressure we face. We sent to FRB on the 19th of may 2015 mail to cancel the debit order of a loan at fnb. they send back that they did receive my mail and that it has been done I don't have to worry about it. They deducted anyway on end of may, now as well on june. With others words they **** to me and someone did not do there job. It takes them 41 days 41? still deducting. no follow ups are done. I asked them who is going to pay for the bank charges of the debit orders and the reverse funding? it will be me!!!!! not them. I send 3 emails for a respond to my problem NO ONE RESPONSE why? cause I get seen as second hand not a VIP client anymore.<br> <br> When I called them NO ONE KNEW WHATS GOING ON im always on hold or call back. This is unacceptable really of all the banks I did not expect this from FNB as I always got good service from them. I want action and a response to my mail I sent and I want my money paid back ASAP. I cant see why I need to be punished For FRB Negligence on their part I Say again I cant see why I need to be punished For FRB Negligence on their part. I want proof of action done.<br> <br> Regards