When I thought it couldn't get worse .....

It is a continuous battle with FNB to actually get what I've paid for and any form of service at all!!!! 3/4months ago I wrote a review on Hello Peter regarding bad service from FNB. They had phoned me months before asking If I would like to go back to Premier Client package from the Gold one. As the assistant explained there was a set feel of R199 per month for the Premier package and I would have no additional costs, I agreed. I had been on this before and it made sense. After weeks, months I had not received my new Premier Cheque card although mailing, asking and pleading numerous times. I was flat out ignored!! As my card had already been activated, I had lost ebucks too (I was using my Gold Card although the Premier card was activated but I did not have the card to use). Only after going to Hello Peter did they decide it was important enough to phone me, but I still had to wait for the courier to drop off my card (which was apparently not FNB's problem - although they provide this 'service'). I have used Premier Card and only the other day received a statement for my premier card. Low and behold - I have been paying Gold Card premiums (with additional costs for transfers, swipes ets) although I have been on the Premier card for months, where all these services are included!!! They are taking my money once again!!!!!!!!!!!! I have contacted them again and yet again they have failed to call and make correction. The person that did send the mail, didn't even have the decency to apologies. I will NOT suggest anyone going to FNB, unless you want to be fooled into their products, for which you actually still pay the higher fee. There is also R65 which is deducted from my account monthly for which they cannot tell me why....TERRIBLE TERRIBLE SERVICE!!!!!!!!!!!!!!!!