When I thought it could not get worse....

THE MOST TERRIBLE SERVICE EVER!!!!

After countless complaints and a previous bad review written on hello peter, FNB came back to agreeing that they made a mistake with my banking costs (went from gold client to premier, but was still paying gold client fees and additional bank costs), the FNB personnel told me that they were wrong, charged the incorrect fee and will reimburse me. The gentlemen said that he would need to investigate as the system does indicate that I am a premier account holder, but unfortunately the system does not say from which date. Also their system incorrectly charged me service fees, although it indicates I am a premier account holder. This person also said that they would phone me on the Monday (this call was received the Friday). Two weeks later - No Call - No Reimbur*****t - TERRIBLE Service.

I am soooo dissatisfied, it is difficult to put into words.

My no is **********