When I opened my FNB premier account last year, there was an adverti*****t from FNB that if you open a premier account with them that you would get R1000 cash back

When I opened my FNB premier account last year, there was an adverti*****t from FNB that if you open a premier account with them that you would get R1000 cash back. Well, I had done so and switched my debit orders, etc. and have waited well over the timescale and I've been to the branch at Gateway twice and they don't know anything about it even though there was a banner outside the branch and the person that signed me up advised me on it and when I called your call center they also had no idea about it also the people on your chat facility didn't know about it. I have a picture of that banner and would need someone at FNB to get this fixed, in terms of training your staff at all levels, etc on what is going on in the business and to get this fixed in terms of my account.