When FNB tells you to join Auto General

I am tired of this FNB here i am trying to do the right thing and you are taking me from FNB call centre to Auto & General call centre. So i called in looking for FNB short term insurance to ask them to run my debit order again, I have been calling since Tuesday taking from one department to another, then i tried the live chat which normally saves me the pain of being taking from one place to another and saves me airtime. Today was the most frustrating and expensive, I called in and as expected i was taken from one department to another only to end up at the Auto & General call centre HOW? Please call me back if you want your money and please don't double debit me.