When FNB *****s up, you pay.

I phoned the business banking desk on 087 362 247 because I was not receiving an OTP when I was trying to do an online transaction (one that was very urgent and important).

When I eventually got through, I was told that I needed to speak with Online Banking. However, they were experiencing technical difficulties and would not be able to help me. The service agent then told me that Business Banking would be able to help me process the transaction, but at a cost of R70.

Apparently FNB is of the opinion that when their systems fail, their customers should be punished by paying extra. It's interesting that when I don't honour my part of the agreement with FNB they punish me, and when they don't fulfill their part of the agreement, they also want to punish me.

Congratulations of designing a KKafkaesque system where the customer always loses.