1 reviews | Active since Nov 2016
When FNB consultants think they work for Standard Bank.
What a shocking telecommunications service from you. Yesterday I was kept on the phone for over an hour as I was shunted between 5 departments, each of which had no idea what they were doing. I simply wanted to know why a transfer I had made was not being reflected in my account. One consultant went as far as to ask me if I had a Standard Bank petrol card. What a joke! I still have no answer to my request, just a severely depleted phone account.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)