When did fnb get so bad?

<p>I've generally had good experiences with fnb but recently the handling of the renewal of my cheque card was disastrous. It takes forever to get on their helplines; when you get an operator s/he is actually unable to help; when you call the branch, the phone just rings but is never answered; it can take over 10 mintues to get a reseponse on thier expensive 087 number. When you finally get hold of someone, you're told that "the system" sometimes orders cards and loses them, and you have to reorder your card, only it would seem to go through the process again. Really frustrating and disappointing!</p>