When can I collect my new bank card?

Hi FNB<br> <br> I need to know when my new Smart card will be ready for collection? Do I get an sms? Email? Phone call? How long does it take?<br> <br> I tried calling the *** number this morning and got bounced and put on hold etc. I don't have the time or money to waste on cell phone airtime to wait and wait. I also don't have the time to wait another +-30 minutes in a queue to find out.<br> <br> I came in to Hillcrest FNB on Friday 4 September 2015, at about 15:10/15 to about 15:40/45. It wasn't busy, but had to wait about 30min to see someone to down grade my cheque account to a smart one account. The gentleman that helped me was very helpful and friendly. <br> <br> I need to know when I can collect my new bank card, as I am going away and my current bank card will expire during this time.<br>