When back-office is so pathetic they make their own front-office look bad

<p>Whenever one calls or visits FNB you tend to get the most amazing service and assurances that all will be sorted. However, when the back-office needs to action the request it is invariably a mess. I have stopped a debit order from COJ who insists on running the debit on the 24th of the month in order to avoid it being sent back. Front office helped and assured me all is sorted. However, it is still running and I am still incurring the R145 penalty.</p> <p> </p> <p>I have requested that debit orders be honoured since sufficient funds will be transferred before a certain date and I have had the assurance that it will be done. However, my debit orders are being sent back and when I call I am told that it is a computer setting that automatically does the reversals and that the human can only try to tell the computer that it should not reverse. Since when do computers run banks?</p> <p> </p> <p>I would like somebody from FNB to apply their mind and look at my account - that I have been managing successfully for the past 20 years - and form a profile of me as a client. I would then like that person to custom programme the computer in such a way that my profile and history with the bank reflect as if I am an individual and not just one of the masses of people that the bank takes money from mindlessly. </p> <p> </p> <p>On investigation with other competitor banks, I was told that it is possible to treat people like individuals. I would like to see FNB try to do that. </p> <p> </p> <p> </p>