Wheels falling off at FNB - no service.

Called business center to correct the name on my Sole Proprietor business, which FNB incorrectly set. Case was escalated somewhere (after asking 3 times I still couldn't make out what the person was mumbling). The division with number +*** phone back, but rang for less than 2 seconds. I cannot proceed with business as I cannot confirm my bank account ownership as it states the incorrect name. FNB...this is basic stuff you are messing up. Sole Prop name = owner name (by law), not trading name. Losing business as we speak...cannot wait 3 business days for you to fix an error that is so basic, it should be done via the phone. No risk involved in correcting a mistake to be in line with SA laws...so why should it be escalated?

If that was not enough, I couldn't submit the complaint on https://www.fnb.co.za/complaints-resolution/talkToUs.html# it says I need to enter a valid cellphone number (which I did, no spaces, tried with and without the zero), hence my complaint on HelloPeter. FNB what is going on? Are the wheels starting to fall off?