Whats wrong with East-gateFNB mara :( ????

<p>11/03/2017 @ 11 went to FNB Eastgate, was given a number to wait for assistance. well i was not expecting a miracle while i was waiting...it took me long to be my turn coz there was alot of people to be assistated. when it was my turn a lady assitted me with my account query and informed me that the change will be done within 5 working days...today its the 23/03/2017 i am not sure working days is what coz i am still not sorted with my query...imagine i drove all the way from Vosloorus then Customer service tells me that query was not done coz request was not made. </p> <p> </p> <p>Guys please...we seat the whole day on your benches and comply yet this is what we get?</p>