Whats the use of a Private Banker and Account Manager

It is really sad that I have to come to Hellopetter but alas here I am.

It blows my mind how quickly FNB is to sign you up for a new account but once you need dedicated support, my private banker and account manager for my business takes weeks to respond -if they do respond, does not pitch for meetings, and does not have the decency to apologize let alone reschedule. When I asked to change my banker I was shocked to see the same person contact me for a meeting he did not pitch for.

It would be great if the same level of customer service is given after a customer buys into one of your money-making credit facilities or upgrades their accounts.

I have been a customer for years now but this is just starting to get ridiculous - at a time where people are doing their best to create jobs for others and not lose anything -it might be worth thinking about how your "relationship managers" actually manage their relationships because right now, it's pathetic.