WHATS THE POINT OF A ***** DEPARTMENT IF NO ONE WANTS TO HELP

I am absolutely disgusted in how i have been treated until now. I got ****** on the 18th of December 2022 at the atm while trying to get hold of the ***** line it took them half an hour to actually pick up the phone no sense of urgency from the ***** department, while trying to get assistance my accounts were being cleared out eventually half an hour later someone picked up by that time my accounts were cleaned out, i got reference numbers from all the calls i have logged. i was told it would take 7 to 30 business days for my money to be reimbursed after i was told multiple times that my money is insured and i would be receiving all of the ****** money back. i have a police case also and still no communication back from fnb no assistance NOTHING what is the point of even having a ***** department if no one does anything??????????????? I am really disappointed in FNB as i have been a LOYAL customer to them for so many years. It's shocking that your own slogan says "How can we help you" yet when it comes to cases like mine there is no Help i am utterly disgusted.