WHATS HAPPENING FNB

Update on this, its now been more than 50 business hours, a week later after they emailed me and promised somebody would be in touch with me, they will get a consultant to contact me...NOBODY has been, or attempted to get in touch with me regarding the ***** case or the above complaint.. I find it very disturbing, that throughout this case which i reported within 24 hours of the incident happening has been going on for two months, of which like mentioned on my FNB recipent, account reflects "RECIPIENT NOT PAID" at FNB did no or any follow ups happen, given feedback except when instigated by me and then i still got sent from pillar to post with no reported progress of the case.. I definitely stopped the transaction in time, the recipient was not paid according to my recipient account on the App so where is money of R7600, did the bank just take it? WHY is FNB customer service so disgustingly bad with getting any feedback? Why am i struggling with a bank as being loyal customer? WHATS HAPPENING FNB?