Whats going on at FNB?

I am appalled at my current FNB experience ... had my cheque card declined today while the account has ample money in it. Called the help line and was left on hold for ages until the call was cut off - called again and left on hold for so long eventually gave up. I have since discovered the card has expired - no warning or contact to arrange replacement and no response from anyone other than an email to "rate our service". Have now tried to use the contact us on the internet banking site and guess what ... will not send the request no matter what - if this doesn't work then how do we get a response? Perhaps after 20 years the signs are it's time to move our investments?