What the hell is wrong with fnb

<p>Why ris fnb so unfair I tried everything to downgrade form my contract top. Up 30 to prepaid yet it's not happening I called your Call centre in November it was confirmed that on the first December 2016 my line ********** 585 will be migrated to prepaid I tried everything asking your Facebook team for help no one can help this is unacceptable I am sure that call is recorded the agent told me I would be on prepaid today yet I am not this is misleading if this is not sorted out by Monday i am closeing everything I have with fnb and to Top it off I tried to port my outer number i have with fnb that on prepaid to Vodacom n fnb never approved my port out request fnb is unprofessional n I don't wanna be with a bank that treats they clients this bad sort this out asap</p>