WHAT THE HELL FNB!

I have no written 2 reviews. Both regarding a credit card I app**** for and a status showing on my profile that I have a credit card in arrears when I DO NOT HAVE A CREDIT CARD IN ARREARS!!!!!!! on both I just got a computer generated response saying someone will contact me but I have received absolutely NO response at all. What more am I supposed to do? I have also sent multiple emails and still nothing. Does FNB just do what they want and customers must accept the issues they creat on our profiles. I received 2 reference numbers for my issues but still no response or update. What the hell FNB! this is extremely frustrating and bull! I am not able to apply for home loan or anything because of this. My credit score is on good but everything will be blocked to me because of this ******* of Fnb. Can someone give me some sort of damn feedback on my credit card application and removing the credit card in arrears status from my profile IMMEDIATELY Below both reference numbers received: ***NF ***NF