LZ
Lucy Z

1 reviews | Active since Dec 2012

12 Sept 2018, 12:32

WHAT THE HELL????

FNB is the most flippin ridiculous bank in the whole entire freakin world!!!!!!!! I never knew applying for a mobile product would require me to be tossed to and freakin fro from one person to the flippin next!!!!!!! What the hell are you doing?????? I just want to apply for a mobile product, but apparently it must be extremely serious flippin business since I first have to speak to seven different people, and that’s IF a very big IF I don’t get cut off!!!!! You’re ridiculous man, closed your flippin doors because you’re just a bladdy JOKE!!!!!! Take your account, your FNB Connect, your life insurance, and shove where the freakin sun doesn’t shine!!!!!!! Eventually when I got through to the correct department they transfer me back to be explained about pledge or scoring?????? What the hell is that? and why can your consultant not explain it? Why a different department??? Are your people untrained????? Or incapable of explaining something?? Is it rocket science?????? Good grief man, get a grip, get with it and get a bladdy move on, people don’t have the time to be tossed from tom to **** to harry!!!! Wake the hell up! you wanna call yourself a bank act like a bladdy ban****!

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Sept 2018, 13:15
Official

Good Day Lucy ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

LZ
Lucy Z's update13 Sept 2018, 21:49
Reviewer Update
A failed attempt at an apology and a promise to get someone to call me and still nothing!!! If this is an attempt to remedy the situation you've failed miserably. 24 Hours and still nothing!!! I am at a loss for words to say!
FNB (First National Bank)
FNB (First National Bank)'s reply17 Sept 2018, 11:32
Official

Good Day Lucy ,

I do apologize for the frustration caused once again.

I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon .

Regards,

Client Experience Team

Email address: ***

Tel number: ***