AM
Annabelle M

1 reviews | Active since May 2016

28 Nov 2016, 09:31

WHAT THE HELL

<p>even a small bank like caoitec does it better for three months now, i do not get notification when my salary is is, this month is even worse, my debits went off and i did not get notification, what kind of nonsesne rediculous service is this? even their own debits did not register why pay for account fees if the service is rediculous and pathetic the account did not update since yesterday after i did the transfare. i regret banking with fnb coz right now i do not know the true status of my account, the withdrwal notification say something else, the transaction history say somethung else and the bank balance say something else. why take on customers if they can not maintain their accounts , funy i am a premier banker but the ******* service i recieve is appoling and does not deserve the fee i pay </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Nov 2016, 10:36
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)