1 reviews | Active since Jun 2015
what the heck
i tried to send money via e wallet, managed to send it to the wrong number. i called fnb immediately to return the money and was told it would take 4 to 5 working days. also, i am being charged R50 admin fee ????? ok... fine.... i will live with the admin fee.... but why am i waiting 4 to 5 working days to get my money?
what if i was sending it to my parents who need money now to be able to buy food ? and this is all the money i had left, and now they have to wait 4 to 5 working days for me ?
i really think this is very bad service.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)