What shocking service

Good day<br> <br> Once again i am having issues with the shocking service of FNB. I requested a call back on the 7th of April and didn't get a reply with in the 2 day period that was mentioned on the no reply email i received when i sent the request. NOW.... I receive an email 10 DAYS LATER from the above mentioned person telling me the working hours and the number that i must contact THEM on or i must go to a branch. WHAT IS THE POINT OF ME REQUESTING A CALL BACK IF I GET THIS REPLY BACK?!?!?!?!?!?!?! Regardless of what time i requested that the call be made to me, you could of had made a call or send me an email and arrange a call time and i would make myself available. <br> <br> When i dont require service, you guys are great but as soon as i request something to be added to my \Portfolio"its a mission to get proper service. SORT THIS OUT. I am tired of having issues with you guys. """