VA
Vicky A
1 reviews | Active since Nov 2018
27 Mar 2019, 12:47
What service??? none not even on the app
Pathetic.
I have tried to speak to a consultant via the website and via my app the entire day yesterday. I seem to just jump up in the Q. I then try calling yesterday afternoon AND HOLD ON FOR 10 MIN.
I then think ok it may have been a busy day. I log in again to try and speak to a consultant this morning just after 8. It is now 12:38 and I am number 141 in the Q ??????????? HOW?????????? I was 86 an hour ago. I then try and phone and guess what I hold on and on and on and on. All this to reverse a debit order FNB was not supposed to take in the first place?????
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Replies (1)
FNB (First National Bank)'s replyOfficial
27 Mar 2019, 13:12Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply27 Mar 2019, 13:12
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)