1 reviews | Active since Nov 2016
What's the use of Premier Banking if there's no customer service?
<p>1) I used the "contact us" channel requesting information to close an account</p> <p>2) FNB Premier rep**** to state that it is being processed and takes 7 working days</p> <p>3) I sent a follow up email on the 8th working day and requested an update</p> <p>4) I immediately rescieved an automated response to indicate that my Premier Banker will get back to me in 1 working day</p> <p>5) That was 7 days ago!</p> <p>6) I've been waiting 15 days now!</p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 966955
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 966955
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)