what's the use

I received an EWallet amount, and since i haven't used it before i called the number provided to get more info. Firstly the option for EWallet doesn't work, then i hold almost 20 mins for a consultant, which i didn't mind as i just wanted to speak to someone. This department can't help me, back to the menu again which doesn't work. Finally get a hold of Claudia, after asking for a manager as i wasn't satisfied, she drops the call. Try to lodge a complaint via FNB, i can't. So after using money to buy airtime to access my Ewallet, the airtime isn't loaded onto my account (which i bought with the Ewallet money from FNB), the number given for queries is the same one i've spent a good 40 mins on already!!! Call again, speak to an *********** Zintle and her manager. So in order for me to access the money i need to wait 24 hours and call them again. Someone needs to fix the rig marole in the call centers so we can get a straight answer on our queries cos their customer service sucks, no one to escalate the problem to, and isn't the point of Ewallet to have access to funds immediately?!?