1 reviews | Active since Nov 2010
What's going on with FNB????
<p>Firstly, your app tells me my password isn't correct, I then log on online, works fine, stores the password and I give up on your app, this morning, I try logon and it tells me my password is incorrect on the browser (even though it's stored and worked the day before), so I use the app and bravo, my password is accepted, how????? Now I don't get any ebucks as I usually do even though I swiped my card for fuel and shopping, check the calculator and it tells me my account is not in good standing and I don't have sufficient deposits with a minimum spend of R1000, why??? Is this because I smartly denied your salesperson wanting to push me into a premier banking account, really FNB, why don't you just cancel eBucks instead of trying to sneak your way out of giving us every month so we can just choose a bank we are happy with?</p>
Good Day Ms De Lange,
please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 989045
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Good Day Ms De Lange,
please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 989045
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
