What Private Banking???

About a month ago I tried contacting my FNB private banker to enquire about my petro card functionality outside of South Africa as we were travelling to a neighbouring country. Firstly I could not get hold of my private banker. Someone from the premier banking suite tried to assist, but gave me incorrect information. I tried contacting my private banker again without success, but requested the receptionist (I presume that was her function) to have my private banker contact me telephonically. After no call back was received I emailed my private banker enquiring about the call back as well as the information received. She emailed me back again with incorrect information and did not call me back. I sent another email requesting clarity on the petrol card functionality since conflicting information has been provided, but this email was simply ignored.

I raised this with the complaints department (twice actually, but the one was also ignored). I received a call from customer complaints after which I was assured a new private banker would be allocated to me and that he would make contact with me. Yet the same private banker still shows on my internet banking and I have not received any follow-up contact.

I don't see the use of FNB's customer complaints department, since nothing has changed. I also do not see the use in FNB's so called Private Banking since you struggle to get hold of your "dedicated" private banker and has to make use of the premier banking suite. Nothing private about that.

For those current FNB customers out there considering to upgrade to FNB's private banking, from my experience there is no real benefit except for a fancy black card and would not recommend it.

Now I would like someone from FNB (other than my so called private banker) to contact me to switch back to normal premier banking since it seems like I am paying for a service which does not really exist.