What pathetic service FNB \How can we not help you"

Wow , that is what their slogan should read. I transferred money into a FNB bank account. I was supposed to get good s from the holders of the FNB account. I did not receive the goods. So I was ****med , I went to the nearest branch ro report the matter. A consultant told me SORRY SIR NOTHING WE CAN DO ABOUT IT. I told the consultant surely they can pick up who's account it is and try and reverse the payment. Iran I transferred R2910 whig is alot money. I was so upset with FNB that I just walked out. I was a client of FNB way back o went overseas and closed my account. I was thinking of reopening my account with FNB. With this kind of excellent customer service I will definitely consider a different bank. Thank you FNB for restoring my confidence in your bank. Hoe can FNB not be able to trace the account it's their client a person needs a ID document to open an account and all the details the bank has so how can they deny a ********** transaction happen and do absolutely nothing. I guess coruption is everywhere , I am so disappointed and disgusted. I want this sorted out and I want my money back.