What National Bank is this that helps customers on basis of their skin colour ?

First National Bank (FNB) When it comes to opening account they urge you to come an account with them so quickly , the way they market themselves so well that you wish to work hardto have an account with them and enjoy the benfits. But all the benfits they promise I have not enjoyed them at all. When comes to helping a with a problem they not supporting at all (that time they have a customer helpline) which doesn't help at all for 8months I've been calling and asking for help in retriving my money. In my investment account my money disappeared (mistry to me) until today. It's been 8 months whenever I speak to someone they first said an investigation was done then they said the insurance paid out but till today nothing has reflect in my account, Every time I call is a different story investigation, payment will be depoited tomorrow, insurance t's paid or hasn't paid out, the investment has paid out, all this are stories I get when I call from different people as if theybdont update they system as to when a customer calls and they would know what's going on. But funny enough I spoke to some people of colour *(whites) they money when disappearing as well but their problem was solved swiftly and fast. I don't wanna make this a race thing am I not a client as well ? My hard earn money. To FNB might not be much but to me it is alot cause I worked hard for it. But it's shame even in Banks they judge our account problem based on colour. I've waited for 8momths with different stories haven't gotten my money but other people of colour with the same problem occur later than mine gets solved before mine. So tell what kinda bank is this cause it's not national at all !!?First National Bank (FNB) When it comes to opening account they urge you to come an account with them so quickly , the way they market themselves so well that you wish to work hardto have an account with them and enjoy the benfits. But all the benfits they promise I have not enjoyed them at all. When comes to helping a with a problem they not supporting at all (that time they have a customer helpline) which doesn't help at all for 8months I've been calling and asking for help in retriving my money. In my investment account my money disappeared (mistry to me) until today. It's been 8 months whenever I speak to someone they first said an investigation was done then they said the insurance paid out but till today nothing has reflect in my account, Every time I call is a different story investigation, payment will be depoited tomorrow, insurance t's paid or hasn't paid out, the investment has paid out, all this are stories I get when I call from different people as if theybdont update they system as to when a customer calls and they would know what's going on. But funny enough I spoke to some people of colour *(whites) they money when disappearing as well but their problem was solved swiftly and fast. I don't wanna make this a race thing am I not a client as well ? My hard earn money. To FNB might not be much but to me it is alot cause I worked hard for it. But it's shame even in Banks they judge our account problem based on colour.