What must one do

I have lodged complaints about this account several times and the last time FNB confirmed this has been closed and I will never get issues with it going forward. <br> Though with all my claims that I should not be owing them which they disregard I was glad this was closed off.<br> To my suprise I still receive a statement telling of my current interest rates and debits tgat went through.<br> I don't know if this should be an ombudsman case cause I have exhausted all my means in dealing with this injustice. Perhaps this is the way you operate by insuring we owe u for life even When we have settled fully our debt.