LC
LIZ C
1 reviews | Active since Jul 2012
16 Jan 2019, 10:29
WHAT LOUSY SERVICE
I have had my credit card used *****ulantly and reported this ***** on 15 Dec 2018 totalling approx R2500.00 for goods/games bought on **********
FNB cancelled my card immediately and was told I would receive my new one within 5 working days = 7 working days brings me to the 31 December. No card - as it's the festive season, I left it a few more days - well it's now the 20th working day since the 15 December and still no card. Even logging a complaint on the website has been COMPLETELY IGNORED.
Come now FNB - this is not good enough - I told no less than 8 accounts with you and this is how your clients are treated.
Also 'SORRY FOR THE INCONVENIENCE" doesn't cut the mustard any more.
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Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
16 Jan 2019, 11:28Good day Liz,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply16 Jan 2019, 11:28
Official
Good day Liz,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)