what kind of bank doesnt want a customer to make payments

for weeks i have been calling, emailing and also adding call back requests on yoru website and no response. you have me as under debt review these people you have me calling back still saying. Im in a dispute with the review compant and in the meantime my account is unpaid because you guys refuse to give me banking details to use in order to keep my payments up to date. All i want is an account and referrence number to make payments into and a statement monthly. why is it a train smash for fnb to assist. no wonder you were voted the worst bank