What is Value Added Services Charges? What Services are You Charging For?

I am very dissatisfied with FNB and regret moving to them from another bank. I will be changing back to my previous bank, as FNB services suck. They charge me every month for Value Added Services, which I don't know what it is for, I did not request for any Value Added Services and don't receive any Value Added Services. i have brought it to their attention before but to no avail. They are a *******.