What is this!

"Between 10 February 2024 and 30 Apr 2024, you initiated a debit order dispute. Unfortunately, due to a system issue, we could not process the fees for this service. The associated fees will now be charged to your account on 22 May 2024. We apologies for any inconvenience caused. For queries, please call ***. Terms and conditions apply."

How convinience ….This is after I downgraded the account and moved my salary to another bank. They don't even provide the exact date !