KR
Karin R
1 reviews | Active since Mar 2009
12 Nov 2015, 12:06
What is the use of online?
I sincerely hope this will be the last time I have to complain on HelloPeter in order to get service from FNB. I am not sure why exactly there is an online option on anything as no one ever phones you back. <br> I completed an online request for a revolving loan on Monday and was advised by the system that someone would get back to me within 48hrs. On Wednesday after I received no call I loaded a query on the website, once again I was advised that someone would contact me within 24hrs. Again, no reply! <br> Time for me to change my bank account perhaps?
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Replies (1)
FNB (First National Bank)'s replyOfficial
12 Nov 2015, 12:19Hello kpdr,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 811164.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 811164.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply12 Nov 2015, 12:19
Official
Hello kpdr,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 811164.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 811164.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)