HL
Henco L

1 reviews | Active since Jul 2016

15 Nov 2016, 15:38

WHAT IS THE USE OF BEING A PRIVATE CLIENT????

<p>So beginning of this month i picked up that my credit card limit was decreased without anyone notifing me of the reason behind this.</p> <p> </p> <p>When i phoned Mona Lisa which is meant to be my private banker on Friday 4th she said she will investigate and give me feedback the following monday.</p> <p> </p> <p>Well that dit not happen. Again i tried to phone the Tuesday but was unable to get hold of her. I eventually send her an email.</p> <p> </p> <p>A week later and still no response!!! </p> <p> </p> <p>I guess if I can't get the assitance from my bank which I have been with for many years I should cut my losses and move one.</p> <p> </p> <p>And this from an institute claiming they are number one.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Nov 2016, 16:36
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)