SS
Sue S

1 reviews | Active since Jul 2015

03 Jul 2015, 12:10

WHAT IS THE SETTLEMENT AMOUNT?

After having had an FNB current acc for 14 years I opted to open a secondary account and got my salary paid into that account. Next I got a call from FNB and explained I cannot take private calls at work. The lady was quiet rude and ended the call by putting the phone down in my ear. <br> I transferred R700 to cover the interest on the overdraft and the charges. Afterwards I opened my private email only to find that she mailed me a letter of demand she called \a harsh conduct letter"and stating that FNB changed the current account to \""dormant\"""

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Jul 2015, 14:53
Official
Hello SuesSCHWARTZ,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 716210 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)