What is the purpose of being a premier client?

Item: FNB (First National Bank)
Rating: 1
Author: Julie R

I would like to know what the purpose of being a premier cleint is, if you phone to be helped you are still told to go to th branch? I thought I pay more for better services. Will now change my account to a R5.00 a month cheque account.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

13 Sept 2017, 09:08

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this to our attention.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

The complaint reference number is ***NF.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

FNB (First National Bank)'s reply13 Sept 2017, 09:08

Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this to our attention.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

The complaint reference number is ***NF.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

Julie R's updateReviewer Update

13 Sept 2017, 10:11

Thank you for the quick response. And thank you for sorting out my query without me having to go into a branch. That was the service I was expecting from FNB. That was a five star service now. Tebogo, thank you!

Julie R's update13 Sept 2017, 10:11

Reviewer Update