1 reviews | Active since Jun 2016
What is the point of Private Clients?
I am really not impressed with the service I have received with regards to this Private Clients product. You charge the earth and say I have a "private banker" at my beck and call, yet when I contact them, they are unavailable or take 3 - 4 days to respond. Furthermore, in the short time that I have been on the service, I have had new bankers 3 times (so much for the relationship) and to make matters worse, it took me phoning for assistance to find out that my banker had moved and no new banker had been appointed.
What is the point of charging me ALL THE MONEY?
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***