WHAT IS THE POINT OF ONLINE BANKING???

I am so angry! Sunday I booked Forex on Internet Banking and CHOOSE 06/04/2016 at 12PM to collect it at Bryanston.<br> <br> I drove there and at 12PM the till said Closed, the lady at the Teller said she will go and check where the guy is and should wait there, 12:11PM the guy walked in and ask \How can I help\" not sorry I am late... He then took my Passport and said he don't have any money on him and only ordered today so can I come back Friday (Not sorry again) then I said to him didn't FNB let you know about it he said NO.... <br> <br> Another problem with FNB is that a month ago I emailed my Banker to get an Insurance quote, no one phoned me so this week I emailed her again and she said she requested again for someone to contact me. Now more than a month later no call from FNB insurance...<br> <br> So why do I pay a monthly fee of almost R400 to FNB for Service??? Why am I paying Forex Bank Fee if I do not get the service???<br> <br> I am a Private Client... wait sorry that actually means nothing just paying more money every month...."