What is the definition of Private Banking to FNB?

Hello, this is the second time I've reported that Uber has randomly deducted my account. I reported it on the app days ago and all I got was an SMS saying my card has been cancelled. Great! Now what? NO communication from FNB, do I order a new card? Will one be ordered for me? Any feedback on the transaction? It's like FNB just sits back. I will be closing my account and moving to Investec, a bank that does Private banking properly