1 reviews | Active since Jun 2016
What is " ** Reversal for Late/U" that FNB passed on my Credit Cards?
On Friday morning, during the intermittent system issues that FNB experienced, I made 3 payments on the 2 credit cards I have (2 transactions on my FNB/RMB credit card and 1 on my DiscoveryCard). On Friday afternoon, I noticed that FNB processed reversals for each of these transactions, with the reference " ** Reversal for Late/U", and then reprocessed the original transactions. All in all, this makes sense, except that the reversals are not a contra, but have actually reduced my Available Balance by this amount. Hence, it appears as though my original transactions have been triplicated. Please can this be looked into urgently, and feedback provided? Would appreciate it.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)