WHAT IS HAPPENING TO FNB'S CLIENT SERVICE??

Ever since my Gold Cheque Account changed into an Aspire Account, it would seem that I somehow have an overdraft facility - even though I never consented to nor app**** for an overdraft facility.

I tried speaking to Shirleen from the Tygervalley branch yesterday, who advised that I do not have an overdraft facility, but she was unable to assist. She promised to phone back "in five minutes" - I am still waiting for a call back.

My account keeps on going into overdraft and I would very much appreciate an explanation as to why this is happening.

Then the other thorn in my side - I app**** for a credit card a few months ago. I followed up extensively regarding collection of the card with no luck. Then after I mistakenly transferred money from my cheque account into my credit card (an account was created on my banking profile), I discovered that my card was destroyed due to non-collection and that I need to start the process from the beginning. My request to have the account removed from my profile has fallen on to deaf ears and I am still waiting for someone to call me back about this.

I've been a client of FNB's for as long as I can remember and I am genuinely appalled at how the service level has just slipped.

Going into the bank has become a nightmare - what's the point of providing the option of speaking to someone over the phone if they are just going to ignore you?

Can someone please assist me?