what is happening to FNB's service?

I have been a long-standing FNB client and have always appreciated their customer service, until recently that is! I get endless calls trying to sell me products via FNB, the one time I agreed to it, I was never actually signed up (twice I tried and still no success)<br> Then I got called to upgrade my credit and cheque cards, I agreed and was sent my cheque card but told the credit card division would need to call to confirm my credit card. They smsed to say they had \been trying to contact me"but they never actually called and I had to call them. We went through the process to confirm and then I get told \""oh no we can't courier your card\"" (they couried the first card but won't do the second one even though they pubicly offer it as a service.) Over a week later the card is linked to my online banking but no word that the card is ready"