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vanessa.pretorius vanessa.pretorius
1 reviews | Active since Mar 2017
21 Nov 2021, 11:46
What is happening FNB? Not the client care and service I'm used to
Poor customer service, very disappointed in the manner my query has been handled so far. Still no clear answer as to why and how I lost hundreds of rands with electricity tokens not registering. This never happened in the many years I've been buying on the app. Its been almost 2 months now. Somehow the meter number changed automatically when I purchased vouchers. No refund, no clear answers. This is not acceptable.
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vanessa.pretorius vanessa.pretorius's updateReviewer Update
30 Nov 2021, 12:32Good day, when can I expect answers! This is not acceptable. I insist on an update, I've been waiting patiently. You have had a lot of time for the investigation. Please assist, a refund is due to me.
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vanessa.pretorius vanessa.pretorius's update30 Nov 2021, 12:32
Reviewer Update
Good day, when can I expect answers! This is not acceptable. I insist on an update, I've been waiting patiently. You have had a lot of time for the investigation. Please assist, a refund is due to me.