what is happening????

okay so every time i complain or phone, i just get a new reference number but no one actually cares to sort the problem out.<br> my reference numbers:874989 <br> second one: RX***<br> i phoned so many times and the last time yvonne was going to phone back in 10 min...yeah it is 2 weeks and nothing. I need to use my account but not sure if it is save as no one told me me why other people can draw money out of my account and i want my money back that was ****** and i want last month and this months banking cost back. How the f uck can you still take money for bank cost when i cant even use my account???you better refund that as well or i will just close my accounts. Simple as that. i will n longer beg for money that you let someone ***** out of my account. also see my previews complaint as i want to know what you are going to do about your employees bad attitude and lack of knowledge. This time, get an afrikaans person to phone me as i will now only deal with them in my mother language.